Payment, Shipping & Returns

 

Payment Policy

Accepted Methods of Payment

Credit / Debit Card via PayPal authorisation for website orders.
If you wish you are within the UK Mainland and wish to pay by Cash or Cheque please feel free to contact us for an invoice reference and details of what you would like to order.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 
 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm, for standard shop orders unless otherwise stated.  Customised orders will require approval of a pdf by email and goods will not be produced or shipped until approval has been received.

Carriers


We use the following carriers to deliver our orders:

Royal Mail
DHL / Fedex (Where applicable).

Shipping Rates

The rate charged for the shipping of your order is based on the weight/size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  For customised or mail order items we will quote the price of the shipping together with the order value before requesting payment.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  We will notify you prior to shipping the first element of your order that this is the case and if required will credit any monies already received should you no longer require the order.
 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused and resaleable condition to be eligable for refund. Your must return the item within 28 days of your purchase.

1. Please email info@axholmesigns.co.uk to request a refund and we will provide you with returns details.
3. Include in your package a signed letter stating the reason for your return and a copy of the original receipt or man

Return Exceptions

Some items can not be returned once they have been received.  These include customised stencils, made to order stencils and hood number t shirts, please email info@axholmesigns.co.uk to confirm whether any item can be returned

Exchanges

If your stencil is from our standard stock and you wish to change this for an alternative item of the same or greater value we will do so, but you still will have to pay return shipping charges. The item being returned must be in its original unused and resaleable condition before we deem the return to be eligable for exchange.